Warranty Service Request

To ensure your product is functioning perfectly again as soon as possible, and to streamline your warranty claim process, please fill out the details below and submit the form online.

Additionally, please verify that the date of purchase and the date of installation you provide are accurate and match your proof of purchase or installation documentation.

Before submitting a warranty claim, please confirm the following:

1. Have you followed the troubleshooting advice in the product user manual in the event of an operational error?2. Have you contacted the installer to check their installation work?3. Have you performed a power reset on the system?4. Are the drains and filters free of any obstructions?5. Have you confirmed that the correct wireless remote control is being used and that the batteries have been checked or replaced if necessary?6. Have you checked the remote control or wired controller for correct operational settings?

Select a product to start the process:

Fields marked with * are required. Please do not submit a case twice as it might slow down processing.

Client detail

Name: *

Contact Number: *

Email *

Address: *

If rental property *

Request Completed By： *

Installation Address: *

Installer detail

Name: *

Contact Number:

Email: *

License Number:

Product detail

Please provide details to both indoor and outdoor units

#	Type	Model	Serial Number
1

Purchase Date: *

Purchase Store:

Error Code:

Description of Fault: *

Purchase Invoice:

Images, PDF, or documents (Word, Excel, etc.).

Accepted formats: images, videos, PDF, Word, Excel, PowerPoint, text, CSV, RTF, and ZIP archives. Each file up to 30 MB. Up to 20 files per field. Combined total across Purchase Invoice and Other Images must not exceed 128 MB per submission.